Frequently Asked Questions
About us
What is Onela Market?
Onela Market is your online market dedicated to making affordable, high-quality food more accessible while helping to break down food waste.
We work directly with farmers and food producers to obtain products that could otherwise be wasted.
Then we deliver them to you at up to 30% less than most Thai supermarkets.
What problem are we solving exactly?
Every year in Thailand, thousands of fresh fruits and vegetables go to waste. Why is this? When supermarkets collect fresh fruit and vegetables from our local growers, they only collect produces that are absolutely perfect.
As a result, produce that’s too big, too small, misshapen or slightly different in color goes to waste, even though it’s just as excellent as normal produce. So these products end up left behind at the farm.
Our mission: to collect them to support local producers, then send them to people willing to make an ecological gesture to obtain better products.
Why should I use Onela Market?
First of all, with Onela Market, you save on your weekly food expenses. You can buy hundreds of groceries at up to 30% less than regular store prices.
Secondly, products are delivered straight to your door. No more endless family errands. Or simply shopping when you could be relaxing at home.
And best of all, your purchases at Onela Market help repair a failing food system.
Nearly a third of what is produced is never harvested because it doesn’t meet the superficial standards of traditional stores.
We work closely with farmers and food manufacturers, so we know exactly how much food is wasted every day.
By committing ourselves to fighting food waste, we’ve found a new way to make quality food more affordable for more people.
Every order that doesn’t fit the market benefits farmers and manufacturers, helps prevent food waste and, ultimately, saves the planet a little more.
How is Onela Market food “different” from what’s in supermarkets?
The two main differences are
- We deliver your fresh produce directly to your door.
- The price is up to 30% lower than most Thai supermarkets.
Why is it cheaper?
Because the products we offer are unsold and destined to go to waste.
Either because they are surplus products, or because they are not considered “up to standard”. But these products are just as juicy and delicious.
That’s why we collect them and bring them to you.
What’s more, our products are generally fresher than those you find in the shops, because they don’t go through intermediaries.
How are you different from other produce delivery services?
3 reasons to choose Onela Market over a simple delivery service :
- You support your local farmers by enabling them to earn extra income from these deliveries
- You contribute to the fight against food waste
- It costs you 30% less
How is it possible that your products are less expensive but as good as those of a food stores ?
We are in partnership with many local producers.
This enables us to recover “non-conforming” products or quantities that are destined to go to waste, and to offer them to you at a price up to 30% lower than usual.
We check that they are of the highest possible quality.
Then we send them to those who are willing to reduce their food waste while enjoying this high quality food at a reduced price.
About our products
What types of produce do you offer?
We offer a catalog of products ranging from fruit and vegetables to starches and dairy products.
We have a complete assortment of dozens of varieties of products that vary according to the season.
In autumn and winter, for example, you can expect fruits like apples and citrus fruits; greens like kale, chard and cabbage; and other robust products like squash, sweet potatoes and cauliflower.
Where do you source your food?
We work in partnership with sorted farms that provide us with fresh products according to the seasons. Our goal is to fight food waste while maintaining an excellent relationship with our producers.
Shipping
How long will it take to be delivered?
For the region of Chiang Mai delivery arrive within the same day if you ordered before 1:00pm.
For the region of Bangkok and it’s area your delivery usually arrive within 1 days. However, we use a third-party delivery service, so there may be unforeseen circumstances for the customers leaving outside Bangkok and Bangkok and its surroundings.
As for the rest of Thailand your delivery will usually arrive within 2 days maximum.
Ps : please allow 1 to 2 days maximum for delivery after confirming your order.
Our driver will call you before delivery. If you prefer, you can ask us by email to leave the box in a safe place — just tell us where, and we’ll arrange it for you!
Where do you deliver?
We deliver all around Thailand, no extra fees.
If I am not there when my products arrive, how do we do?
Our driver will contact you on the day of delivery to arrange a time that suits you.
If you are not at home at the time of delivery, the driver can come back and deliver your parcel at a later time or you can decide to let him drop the box at your house. (we will not be responsible for any damages if so.)
How much cost the shipping?
Our delivery fee is fixed at 125฿ for all orders up to 20kg.
For orders exceeding 20kg, an additional charge of 50฿ will be applied for every 5kg to help us cover the extra shipping costs.
Payments
What forms of payment do you accept?
We accept all major credit and debit cards issued by both Thai and international banks.
We also support PromptPay, so feel free to choose the payment method that suits you best at checkout.
When will you charge me for my order?
By credit card and Promptpay, the direct debit will be taken instantly after your validation.